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Delivery & Returns

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What is the time frame to take advantage of the refund option?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

What condition do returned goods need to be in?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Who pays the shipping cost on returns?
The customer is liable to cover any shipping costs on returns.

What is the policy for defective/broken products?
We offer a full Refund for the defective/broken product.

What if I have changed my mind on an item I have purchased?
We do not accept returns for products which are not broken or delivered incorrectly.

What's the timeline of a refund?
We expect to have your item(s) refunded within 72 hours - (3 Working days) from receiving item.

What is the next step to initiate a return?
If you would like to return an item. Please email us at hello@toogrey.com to arrange the return. Do not return the product to the original sender.